Conditions
Good agreements make good friends. To make your stay as pleasant as possible, we kindly request that you read our terms and conditions carefully and comply with them. This helps us make your stay smooth and enjoyable and ensures everyone is happy. Thanks for your cooperation!
Timings
We use standard check-in times of 9:00 PM and check-out times of 10:00 AM. For day rentals the times are from 9:00 AM to 5:00 PM, and for afternoon rentals from 1:00 PM to 5:00 PM. These times serve as a basis and can be adjusted as desired. Check our website under 'Packages' for other check-in and check-out times. Everything can also be booked individually without a package. Your booking is completely tailor-made.
After reservation
After your reservation you will receive more information via WhatsApp/Messenger. Make sure your phone number and country code are correct.
Confirmation
To confirm your stay, we require a deposit of the room rate you have chosen. Deposit this amount into the account below and send us a confirmation screenshot via WhatsApp. Don't forget to add your reservation number as a message. The transfer also serves as confirmation of your booking.
Sisters Factory bv
IBAN: BE93 0689 4864 4667
BIC: GKCCBEBB
Check in
Upon arrival, we strive to make your room romantic and comfortable. Please keep us informed of your estimated arrival time.
For access to the private parking, call TSB on +32 (0) 483 09 70 78 upon arrival at the iron gate, we will guide you by telephone to the room.
Secret Butler
Our Secret Butler is available 24/7, although you will never meet him in person. You can always contact him for drinks, snacks, questions or special requests. You can contact us via WhatsApp between 7:00 AM and 11:00 PM. Outside these hours, from 11:00 PM to 7:00 AM, you can reach us by telephone. We kindly request that you do not bring your own drinks or snacks.
Cancellation
We understand that unforeseen circumstances may arise. We strive to find a suitable solution and request that you inform us in a timely manner.
If the room can be rebooked, you will receive a voucher worth your deposit.
If the room cannot be rebooked, unfortunately we cannot refund the deposit.
Balance
The remaining amount can be paid in cash at check-out via the room service cupboard. If you need change, please let TSB know via WhatsApp.
You can also pay via an instant bank payment, where you send a screenshot for confirmation.